STUDENT SERVICES FOR ENROLLED STUDENTS
Technical Support and Related Links
Eclipse by Advantage
Software - Setup Documents and Support Files
TOTAL ECLIPSE INSTALLATION INSTRUCTIONS:
This document lists important information from CCR’s
Technical Support Department. Review this information
and follow the applicable steps to install the Total
Eclipse software. You cannot complete these steps if you
have not received your installation CD from Advantage
Software. If you have not purchased Eclipse, please
contact CCR.
Download Now!
ECLIPSE USERNAME SETUP:
This document lists important information from CCR’s
Technical Support Department. Review this information
and follow the applicable steps to setup your Eclipse
usernames.
Important: Eclipse must be installed on your computer
before you complete these steps. If you have not
installed Eclipse, please do so before continuing.
Download Now!
USING TOTAL ECLIPSE WITH YOUR WRITER – REALTIME:
This document lists important information from CCR’s
Technical Support Department. Review this information
and follow the steps below to use Total Eclipse when
working on an assignment to turn into your instructor
via the Digital Drop Box (DDB).
Download Now!
caseCATalyst4 by
Stenograph Corporation - Setup Documents and Support Files
CASECATALYST4 INSTALLATION INSTRUCTIONS:
This document lists important information from CCR’s
Technical Support Department. Review this information
and follow the applicable steps to install the
caseCATalyst4 software. You cannot complete these steps
if you have not received your installation CD from
Stenograph Corporation. If you have not purchased
caseCATalyst4, please contact CCR.
Download Now!
CATALYST USERNAME SETUP:
This document lists important information from CCR’s
Technical Support Department. Review this information
and follow the steps below to setup your Catalyst
usernames.
Important: caseCATalyst4 must be installed on your
computer before you complete these steps. If you have
not installed caseCATalyst4, please do so before
continuing.
Download Now!
USING CATALYST WITH YOUR WRITER – TRANSLATE AND
EDIT:
This document lists important information from CCR’s
Technical Support Department. Review this information
and follow the steps below to use caseCATalyst4 when
working on an assignment to turn into your instructor
via the Digital Drop Box (DDB). Download
Now!
Download and Install the Java
Runtime Environment.
You will need to have the Sun Microsystems Java Runtime
Environment (JRE) software version j2re-1_4_1-win
software installed in your browser in order for certain
areas of the Blackboard course platform to function
properly. To install this software:
Click the
Java - Get It Now button below.
Enable
Java in your browser.
Select Tools then choose Internet Options. The
Internet Options screen appears.
Select the Security tab.
Click
the Custom Level button. The Security Settings
screen appears.
Scroll down to Java Permissions and choose either
Low, Medium or High safety
Click
OK. The Internet Options screen appears.
Click
OK.
Switch
to the Sun Java Runtime Environment.
Open
the Windows Control Panel by clicking Start >
Settings > Control Panel. The Control Panel appears.
Locate and double-click Java Plug-in. The Java(TM)
Plug-in Control Panel appears.
Click
the Browser tab.
Under
Settings, select the checkbox next to your browser.
Click
Apply to save your settings.
Restart the browser.
Enable
Javascript for Your
Browser.
Select Tools then choose Internet Options. The
Internet Options screen appears.
Select the Security tab.
Click
the Custom Level button. The Security Settings
screen appears.
Scroll down to Scripting, and enable Active
Scripting and Scripting of Java Applets.
Click
OK. The Internet Options screen appears.
Click
OK.
Set
your browser cache.
Select Tools then choose Internet Options. The
Internet Options screen appears.
Select the General tab.
Under
Temporary Internet Files, select Settings. The
Settings screen appears.
Select the Every Visit to the Page radio button.
Click
OK. The Internet Options screen appears.
Click
OK.
Turn off Anonymous
Logon.
Select Tools then choose Internet Options.
Select the Security tab.
Click
the Custom Level button.
Scroll down to the User Authentication settings.
Under
Logon select the Automatic logon only in Intranet
zone radio button.
Click
OK.
Enable
Cookies
Select Tools then choose Internet Options
Select the Privacy tab
Select the custom setting
Click
the Advanced button
Select Override automatic cookie handling
Select Always allow session cookies
Click
OK to return to the Privacy Tab
Click
Apply then OK
Disable
Pop-Up Blocking for the Blackboard course platform.
While using Blackboard, you need to disable pop-up
blocking for your Blackboard course platform server.
Pop-up blockers work in the background while you browse
the internet. When they detect a pop-up window that may
be an unwanted advertisement, they automatically close
the window. This can prevent the Blackboard course
platform from performing properly.
To disable pop-up blockers for the Blackboard course
platform:
Search your hard drive for any software with
"pop-up" in the name. Disable it or set your the
following Blackboard course platform servers as
allowed sites.
a) http://thomson.blackboard.com
b) http://webtutorsummer.blackboard.com
c) http://stenograph.blackboard.com
Examples of popular pop-up blocking applications
include:
a) Pop-Up Stopper
b) Pop-Up Defender
c) Pop-Up Zapper
Pop-up blocking functions are included in some
anti-virus, internet security, personal firewall,
and browser programs. Disable the relevant setting
in the program or set your the above Blackboard
course platform servers as allowed sites. Examples
of programs that include pop-up blocking functions
include the following:
a) Norton Internet Security
b) Zone Alarm Pro
c) Google Toolbar
d) Yahoo! Toolbar
e) MSN Toolbar
f) AOL 8.0 and later
g) Safari browser
h) Microsoft Windows XP, Service Pack 2
I) ICQ Toolbar
j) Mozilla browser
k) Netscape browser
l) Firefox browser
If you are still having trouble using the Blackboard cours
platform, there may be a problem with your browser or other software
on your computer. Read the following tips and troubleshooting
information.
Spyware and Deceptive Software.
Spyware, parasites, and other deceptive software can
cause problems when using the Blackboard course platform
or other websites. It is recommended that you check for,
then uninstall or temporarily disable these types of
software to eliminate problems when accessing the
Blackboard course platform. To check your browser for
spyware, parasites, and other deceptive software and for
more detailed information, visit the Doxdesk page on
parasites:
http://www.doxdesk.com/parasite
To help you control these types of Internet programs
that could run on your computer, you can download and
install a spyware detection and removal utility, such
as:
Viruses can cause many problems with your
computer. If your computer is infected with a virus, you
may have trouble using the Blackboard course platform.
Scan your computer to check for viruses. If you do not
have a virus checker, it is strongly recommended that
you get one and install it. Two examples of
well-known anti-virus programs are McAfee VirusScan and
Symantec's Norton AntiVirus. Each of these companies
also offer free scanning services:
If you are using Microsoft Windows operating system, to
prevent malicious programs from taking advantage of
known security holes, make sure you have the latest
updates from Microsoft:
In Internet Explorer, from the Tools menu,
select Windows Update.
Follow the online instructions.
Download and Install the
Audacity Sound Editor.
If you are using Microsoft Windows operating system, to
prevent malicious programs from taking advantage of
known security holes, make sure you have the latest
updates from Microsoft:
The following link should be copied and pasted
into your browser's address bar to download the
software files: http://www.ccr.edu/downloads/software/audacity.zip
The following link
should
be copied and pasted into your browser's address bar
to view the online
documentation: http://audacity.sourceforge.net/help/documentation
